Andrea Young

Ten weeks later we can create a blueprint! Congratulations to us. The blueprint enables us to map out the complete service. The service blueprint includes the service package, service zones, service encounters, personas, expectations, and service providers. 
Nov 21

Ten weeks later we can create a blueprint! Congratulations to us. The blueprint enables us to map out the complete service. The service blueprint includes the service package, service zones, service encounters, personas, expectations, and service providers. 

Nov 21

Here are some people who participate in our “stress test”. They were given personas in order to test the prototype in extreme circumstances. 

Nov 21

Current companies are embracing kiosk systems to guide users of a service. Kiosk serve as resource to provide a lot of information to customer.

Nov 21

We have alittle too much fun in service blueprinting. Collaborating is the most important part of the class. Service designers must work well with a group in order to come up with deep insights and great concepts.

Nov 21

Tablet Interface replaces paper tags. It is easier to implement and change.  The features include regular schematics, color options, features, photo samples, information video and reviews.

Final  blueprint, we also included a segment of the blueprint to showcase were the kiosk is implemented. I design the graphics and color scheme to complement the kiosk system in place.
Nov 21

Final  blueprint, we also included a segment of the blueprint to showcase were the kiosk is implemented. I design the graphics and color scheme to complement the kiosk system in place.

Our Kiosk interface is very important to our concept. The interface is the entrance to the space. We created a guided experience that allows the customer to flow trough the space.
Nov 21

Our Kiosk interface is very important to our concept. The interface is the entrance to the space. We created a guided experience that allows the customer to flow trough the space.

What a mess?! This is the failure of the current camera buying experience. The setup does not help the customer find what they are looking for. it is confusing design that does not separate the product individually.
Nov 21

What a mess?! This is the failure of the current camera buying experience. The setup does not help the customer find what they are looking for. it is confusing design that does not separate the product individually.

A quick rendering is important to help fellow peers understand an idea. This render shows one of our original ideas about a photo testing kiosk. Labels also help the view understand the displays and flow of the space.
Nov 21

A quick rendering is important to help fellow peers understand an idea. This render shows one of our original ideas about a photo testing kiosk. Labels also help the view understand the displays and flow of the space.

How are the new concepts incorporating within the service? We blueprint in order to mark where the new proposal fits into the whole commercial
Nov 20

How are the new concepts incorporating within the service? We blueprint in order to mark where the new proposal fits into the whole commercial